Customer Care

While the Bank is taking utmost care in rendering the best service in all areas of Banking to the satisfaction of its customers, in the event of any grievance, the bank has set procedure for addressing the same. The bank also welcome suggestions from the customers for improving the customer service.

Complaint Redressal:

In case of,

  • any complaint, the matter should be first brought to the notice of the concerned Branch manager for immediate redressal. Branch Locator
  • If the customer is not satisfied on approaching the Branch Manager and if the complaint is not redressed within weeks time, the customer can refer the matter to the Head Office to the following personnel.


Head Office :
Andhra Pradesh Mahesh Co-op. Urban Bank Ltd.
8-2-680/1&2, Road No.12, Banjara Hills,
Hyderabad – 500034

Phones : 040-24615296, 299 & 23437101-103 & 105-106, 23437114, 23431824, 23431825, 24732715 & 24652715
Fax: +91-40-24616427


Smt. Ranjana Sharma
Nodal Officer

Sri Raghuram Shetty
 General Manager


Incase if you are not satisfied with the reply from the bank you may contact Banking Ombudsman T.Srinivas Rao, Banking Ombudsman -Telangana & Andhra Pradesh Reserve Bank of India,6-1-56, Secretariat Road, Saifabad, Hyderabad - 500 004, Hyderabad - 500 004 STD Code: 040 Tel Nos.2321 0013 /2324 3970, Fax No.2321 0014

Basic Savings


No Minimum Balance, No initial deposit to open the account.

No restrictions like Age, Income Criteria for opening BSBD Account.

All provisions of KYC, AML, PML are applicable.

Passbooks are given free.

Maximum of Four withdrawals in a month including ATM withdrawals;

RuPay ATM Cum Debit Card with Accidental Insurance of Rs. 1.00 Lac free

No charges for all the above facilities



The Hon’ble Prime Minister in his Independence Day Speech on 15th August, 2014 announced a comprehensive program of Financial Inclusion targeting the large number of people who are currently deprived of even rudimentary financial services. The PradhanMantri Jan DhanYojana (PMJDY) sets out to provide a basic Bank account to every family who till now had no account.