Grievance Redressal Mechanism

We are always at the service of our esteemed customers.  We are committed to help you meet all your banking needs to the best of our capabilities. You are a valued customer for us and our only objective is to give complete satisfaction to you with regard to our services.

We value your suggestions / Grievances / Complaints / Query feedback. Please write to us through either online facility given on this website or contact / mail us as per the details given below.  

At Branch Level, the authority to redress the grievances is as under:

In case, you are approaching us for the First time or have any Query or Suggestion or Feedback with regard to Products/ Services , please choose to contact our Branch managers.

Level & Address

Name & designation of the Redressing Authority

At Branch Level, Please refer to "branches" on our site for address.Click hereto go to the page of list of branches.

Branch Manager

In case, the customer's grievance is not redressed in a week's time, the matter may be referred to:

At Head Office :
Andhra Pradesh Mahesh Co-op. Urban Bank Ltd. 
8-2-680/1&2, Road No.12, Banjara Hills, 
Hyderabad – 500034 (T.S.) 

Phones : 040-24615296, 299 & 23437101-103 & 105 


Officials Name & Designations :

Smt. Ranjana Sharma
Nodal Officer 

Sri Raghuram Shetty
 General Manager

Sri Umesh Chand Asawa 
Managing Director & CEO

Incase if you are not satisfied with the reply from the bank you may contact

T.Srinivas Rao
Banking Ombudsman -Telangana & Andhra Pradesh
Reserve Bank of India,
6-1-56, Secretriat Road, Saifabad, Hyderabad - 500 004
STD Code: 040
Tel Nos.2321 0013 /2324 3970, Fax No.2321 0014,

Basic Savings


No Minimum Balance, No initial deposit to open the account.

No restrictions like Age, Income Criteria for opening BSBD Account.

All provisions of KYC, AML, PML are applicable.

Passbooks are given free.

Maximum of Four withdrawals in a month including ATM withdrawals;

RuPay ATM Cum Debit Card with Accidental Insurance of Rs. 1.00 Lac free

No charges for all the above facilities



The Hon’ble Prime Minister in his Independence Day Speech on 15th August, 2014 announced a comprehensive program of Financial Inclusion targeting the large number of people who are currently deprived of even rudimentary financial services. The PradhanMantri Jan DhanYojana (PMJDY) sets out to provide a basic Bank account to every family who till now had no account.